RETURNS AND EXCHANGE
In the odd case that you do not love your JS Label products, here is our policy on returns:
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Our garments are all on a made to order basis. Once your order is placed, we do not offer any exchange or returns. Please be sure of the sizes before placing your order. (You can contact us over Whatsapp, details at the end of the page OR through E-mail at jsbyjalpashah@gmail.com for any size query)
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Kindly mention the following details:
Order number
Product name
Product code
Size
Pick up address
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Returns are allowed only if the received outfit has defects. It should not be worn and should have tags attached. While returning please make sure the packaging is intact and the product is in original condition
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Exchanges and returns will not be accepted for customized orders
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There will be no exchange and no return on Sale or discounted products.
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Returns are not possible for color exchange. Please be sure of the color before ordering. We try our very best to precisely depict the actual color on screen, however you may feel that there is slight difference because of digital and live viewing difference.
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We provide with margins in each of our piece to avoid size exchanges in case of minor alterations. However, If you still wish to exchange your product, you can write to us at: jsbyjalpashah@gmail.com within 24 hrs of receiving the product. We will process the exchange request subject to availability of the product. (Charges for sending back the Order to us will be borne by the customer in this case) We can process pickups upon request on chargeable basis.
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item & also notify you of the approval or rejection of your refund.
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If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 6-7 working days.​
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SALE: Items sold under promotions, or at a discounted price cannot be exchanged or returned.
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For Whatsapp Queries: ***Please note, ONLY TEXTS will be answered, Please do not make calls.
Send Whatsapp on: +91-9873031475
Please mention the Product SKU, Size and query message.
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